Frequently asked questions

Ordering from us is easy - simply give us a call, send us an email or WhatsApp message, and we'll take it from there. We'll discuss your event's needs and budget to create a design that perfectly captures the essence of the occasion. Plus, we'll email over a detailed invoice outlining the terms and conditions of your order. We believe in transparency and making the ordering process as seamless as possible.

Our delivery service is available to customers within a 50 mile radius of Welwyn Garden City. We will personally deliver your order to your doorstep, ensuring a secure and efficient service. Delivery costs are determined by the distance from us, ranging from £5 to £100. Collection: We are a short walk from Welwyn Garden City town centre. Should you be arriving by car there is street parking for collection only. It is a permit parking area so waiting is not advised. You can choose your delivery / collection date and either a morning, afternoon or evening slot subject to availability. Our morning slot is between 9am and 1pm Our afternoon slot is between 1pm and 5pm Our evening slot is between 5pm and 9pm However if you require a more specific time slot this may also be arranged.

Collection is available depending on your order. We are a short walk from Welwyn Garden City town centre. Should you be arriving by car there is street parking for collection only. It is a permit parking area so waiting is not advised. You can choose your delivery / collection date and either a morning, afternoon or evening slot subject to availability. Our morning slot is between 9am and 1pm Our afternoon slot is between 1pm and 5pm Our evening slot is between 5pm and 9pm However if you require a more specific time slot this may also be arranged.

Yes of course! Creating installs for your event is what we love to do! We install at all venues within a 50 mile radius of Welwyn Garden City. Delivery costs are determined by the distance from us, ranging from £5 to £100.

Yes! All balloons come weighted ready for placement, unless they are ceiling scatter balloons.

At our Shell Belles Balloons, we only use the best brands for our latex balloons, including Sempertex, Kalisan, and Qualatex. Our balloons are treated with high float, which allows them to last up to 25 times longer than an untreated balloon. With a wide range of colors available, and our ability to create custom colours you can choose the perfect shade to match your event's theme and create a memorable atmosphere. Trust us to provide high-quality balloons that will make your event stand out. Colours can be seen on the Latex Colour Chart page of the website

At our Shell Belles Balloons, we only use the best brands for our latex balloons, including Sempertex, Kalisan, and Qualatex. Our balloons are treated with high float, which allows them to last up to 25 times longer than an untreated balloon. With a wide range of colors available, and our ability to create custom colours you can choose the perfect shade to match your event's theme and create a memorable atmosphere. Trust us to provide high-quality balloons that will make your event stand out. Colours can be seen on the Foil Colour Chart page of the website

Our premium balloons are not just a burst of joy but they’re designed to stay afloat and fabulous for up to FIVE incredible days! Here's how you keep the party popping with our balloons: 1️⃣ Room Temp Rules: Keep them cozy at room temperature for maximum longevity. 2️⃣ Un-bagging: It's your choice! Our balloons feel snug inside or outside their delivery bag until you need to display them. But ensure to give them a little wellness check upon arrival. 3️⃣ Not for Play: While our balloons love to be the life of the party, remember they're designed for display, so let's keep the playtime gentle to ensure they stay looking their best! Watch out! Ribbons may tangle while they travel to you. If they do, don't worry – a quick untwist, and they're ready to be the stars of your party once again! Please keep in mind, we're unable to provide refunds for ribbon tangles.

Yes, you can recycle your balloons instead of throwing them away. At Shell Belles Balloons, we encourage our customers to be eco-friendly and conscious of their waste output. Instead of discarding your balloons at the end of an event, consider giving them a new lease of life. Here are some ideas for ways you can re-purpose foil / mylar balloons; Reuse After your event, gently deflate the foil balloons by inserting a straw into the valve and press out the air. Then carefully fold the balloon and store it in a cool, dry place. When you're ready to reuse it, simply blow it back up with air or helium and it's good to go! However, it's important to note that foil balloons do have a limited lifespan and should only be reused a few times before needing to be disposed of properly. Gift Wrap Sticking with the party theme, why not reuse your helium balloons as funky gift wrap? Balloons are manufactured in appealing colours that lend themselves perfectly to wrapping children’s gifts. Alternatively, turn the balloon inside out and use the silver side for a classier parcel suitable for anyone. Instead of using the balloon foil as gift wrap, you could use it as tissue paper inside a gift bag. Use foil balloons to create a foil blanket A foil blanket is handy to keep in your first aid box for emergencies where your body temperature needs to be regulated. To make a foil blanket, deflate your balloons and flatten them. Balloons vary in shape, so cut them into uniform squares of the same size. Store the squares under a book to keep them flat while you work. Next, grab two large pieces of scrap cloth. Place one on your workstation and the other between the two squares of foil you wish to bond and your iron. Apply heat to the silver side of the foil until the squares have bonded, then repeat until you have a blanket of your desired size. Shop-bought foil blankets usually measure 130cm x 210cm, so you could aim for that size or personalise it to your family. Use foil balloons for craft projects Crafting is fun for children and adults alike. With their attractive shine and lightweight nature, foil balloons make an ideal addition to a wide range of craft projects — from scrapbooking to greeting cards. Cut the balloon into the required shape, stick it down with craft glue, and admire the shimmer. If you do choose to recycle them, there are various options depending on the kind of balloon; Foil / Mylar Balloons These are made with a plastic/nylon synthetic material that is recyclable but does not biodegrade. To ensure these balloons do not end up in the landfill. We encourage our customers to recycle them, you can make use of the the Terracyclye Free Recycling Programme Latex Balloons These balloons are made from 100% natural latex, harvested directly from rubber trees without causing them any harm. Amazingly, rubber trees can produce this planet-friendly material for up to 40 years! And did you know these trees actually help to reduce global warming by absorbing carbon dioxide? Now that's a breath of fresh air for us all! Not only do latex balloons decompose as fast as an oak leaf in your garden, their production even discourages deforestation, leaving our beloved trees intact. On top of this, our suppliers plant thousands of new trees every year just for latex production. At Shell Belles Balloons, we choose quality over quantity. We advise cutting up your latex balloons into smaller pieces and dispose of them in your household waste where they will decompose in landfill. By reusing and recycling your balloons, you’ll be able to reduce waste and contribute to a sustainable future. Please 'Don't Let Go'' of your balloons for them to litter the environment

1. General1.1 These Terms and Conditions apply to all bookings, sales, balloon décor and equipment hire provided by Shell Belles Balloons ("the Company") to the Client.1.2 The Contract is formed and terms and conditions accepted when the Client confirms acceptance of a quotation, booking or invoice in writing (including by email or electronic message) or makes any payment towards the booking, whichever occurs first.1.3 The Client is the individual or organisation named on the booking. Where the Client is an organisation, the person making the booking confirms they have authority to enter into this Contract on its behalf.1.4 The Client agrees that quotations, invoices, booking confirmations, approvals, notices and any acceptance of this Contract may be communicated electronically by email, text message or other electronic messaging platform. Such communications shall constitute written communication for the purposes of this Contract. 1.5 No amendment, variation or waiver of these Terms and Conditions shall be valid unless agreed in writing by Shell Belles Balloons. No oral statement, representation or assurance made by Shell Belles Balloons or its representatives shall vary these Terms and Conditions unless confirmed in writing. 1.6 If any provision of these Terms and Conditions is held to be unenforceable, the remaining provisions shall continue in full force and effect.1.7 All hired equipment remains the property of Shell Belles Balloons at all times. Ownership of purchased goods does not transfer until payment has been received in full.1.8 If the Client breaches this Contract or becomes insolvent or enters liquidation, Shell Belles Balloons reserves the right to terminate the Contract, recover hired equipment and pursue any outstanding sums or damages.1.9 These Terms and Conditions, together with the accepted quotation or invoice, constitute the entire agreement between the parties and supersede any prior discussions, correspondence, representations or understandings relating to the booking. 1.10 DefinitionsFor the purposes of these Terms and Conditions:"Company" means Shell Belles Balloons."Client" means the person, business or organisation placing the booking."Booking" means the confirmed order for balloon décor, products or equipment hire."Event Date" means the date stated on the booking confirmation."Décor" means balloon arrangements, installations, displays, props, accessories and related items supplied by the Company."Hire Equipment" means any equipment, structures, stands, frames, props or items supplied temporarily by the Company.2. Payments2.1 A booking is considered confirmed once the Client confirms acceptance of the quotation or booking in writing (including by email or electronic message). 2.2 Upon confirmation, a non-refundable booking deposit equal to 50% of the total booking value becomes immediately due and payable. The deposit secures the Company's availability, covers administrative preparation and may include costs incurred in reserving materials, labour and time for the booking. 2.3 The balance of the booking must be paid no later than six (6) weeks before the event date unless otherwise agreed in writing.2.4 Failure to pay invoices by the due date may result in cancellation of the booking and/or legal action to recover outstanding sums.2.5 Any delivery, collection, parking charges or additional agreed services will be charged at the Company's current rates.2.6 All quotations are valid for 14 days from the date of issue unless otherwise stated in writing. Shell Belles Balloons reserves the right to amend or withdraw a quotation after this period where material costs or supplier prices have changed.3. Late Payment3.1 For commercial Clients, statutory interest and compensation may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable. 3.2 Shell Belles Balloons reserves the right to suspend future bookings or refuse delivery until all outstanding balances have been paid in full.3.3 Shell Belles Balloons reserves the right to recover hired equipment and to suspend future services until all outstanding invoices have been settled in full, where legally permitted. 4. Security Deposit (Where Applicable)4.1 Where a refundable security deposit is required for hired equipment, this will be specified on the quotation or invoice.4.2 The security deposit may be used to cover loss, damage, excessive cleaning or any outstanding amounts owed by the Client.4.3 Subject to inspection of the returned equipment, any remaining balance of the security deposit will be refunded within 20 working days.5. Equipment Hire5.1 Hire periods are as stated on the booking confirmation.5.2 Equipment must be returned in the same condition in which it was supplied. 5.3 The Client is responsible for all hired equipment from delivery until collection.5.4 If hired equipment cannot be inspected or collected due to the Client's failure to provide access, the equipment may be treated as unavailable and the Client may be charged reasonable replacement costs, continuing hire charges and recovery costs until the equipment is returned or payment is received. 5.5 The Client shall be responsible for the replacement cost of any lost or damaged equipment, crates, boxes or other containers supplied.5.6 The Client must not alter, dismantle, relocate or use hired equipment for any purpose other than its intended use. The Client must ensure hired equipment is kept away from children, pets, heat sources and unsafe environments. 6. Damage to Décor & Equipment6.1 The Client is responsible for ensuring that all décor and hired equipment are treated with reasonable care from the time of delivery until collection.6.2 The Client shall be liable for any loss or damage caused by negligence, misuse or deliberate acts by themselves, their guests, venue staff, contractors or any third party under their control.6.3 Shell Belles Balloons shall not be liable for damage resulting from:candles or naked flames;fireworks or indoor pyrotechnics;smoke or haze machines;confetti cannons;pets or animals;venue staff moving or dismantling displays;guests interfering with installations; orany person other than Shell Belles Balloons.6.4 Where damage occurs, the Client shall be responsible for the reasonable repair or replacement cost of the affected items.7. Cancellations7.1 All cancellations must be made in writing.7.2 The non-refundable booking deposit remains payable and is not refundable once the booking has been confirmed, subject to any statutory rights the Client may have. 7.3 Where the Client is a consumer, statutory cancellation rights may apply under the Consumer Contracts Regulations 2013. However, where services are booked for a specific event date, and/or personalised, bespoke or made-to-order products are supplied, cancellation rights may be limited or excluded where permitted by law. 7.4 Where the Client cancels the booking, the following cancellation charges shall apply. Any booking deposit already paid will be credited towards the applicable cancellation charge. More than 14 days before the scheduled installation or delivery date: booking deposit only.Between 10 and 14 days before the scheduled installation or delivery date: 75% of the total booking value.Within 10 days before the scheduled installation or delivery date: 100% of the total booking value.The cancellation charges represent a genuine estimate of the Company's losses arising from cancellation, including reserved time, labour, preparation, administration, materials purchased or ordered, supplier costs and other non-recoverable expenses incurred in connection with the booking. 7.5 If cancellation occurs after the Company has purchased bespoke materials or incurred non-recoverable costs specifically for the booking, the Client shall remain liable for those costs where they exceed the cancellation charges above, including but not limited to balloons, personalised items, printed materials, subcontractor costs and non-refundable supplier charges. 8. Delivery & Installation (including Client Delay) 8.1 Décor will be delivered, installed and/or collected in accordance with the quotation or invoice. Any requested changes after confirmation may be subject to additional charges.8.2 Balloon décor is time-sensitive and is generally created and installed on the day of the event. The Client agrees to ensure suitable access to the venue at the agreed installation time. Any additional charges imposed by the venue after the booking has been confirmed shall be the Client's responsibility unless otherwise agreed.8.3 Whilst every reasonable effort will be made to deliver and install décor at the agreed time, Shell Belles Balloons shall not be liable for delays caused by circumstances beyond its reasonable control, including traffic congestion, road closures, accidents, severe weather or venue access delays.8.4 Shell Belles Balloons accepts no responsibility for delays or incomplete installation caused by the venue failing to provide access at the agreed time.8.5 Balloon décor is handcrafted and may vary slightly from photographs, digital mock-ups or design concepts. Where venue restrictions, product availability or safety considerations require changes, Shell Belles Balloons will use reasonable endeavours to provide the closest possible alternative.8.6 It is the Client's responsibility to notify Shell Belles Balloons of any venue restrictions before the event, including restrictions relating to ladders, wall fixings, helium balloons, adhesives, installation times or ceiling heights. Where such restrictions prevent installation of the agreed design, reasonable alterations may be made without constituting a breach of contract.8.7 The Client is responsible for ensuring suitable parking, loading and access arrangements are available. Any parking charges, fines, tolls or additional labour costs incurred will be payable by the Client.8.8 If installation is delayed due to the Client, venue staff or other contractors, Shell Belles Balloons cannot guarantee that the décor will be completed before the event start time.8.9  Any additional waiting time exceeding 30 minutes may be charged at the Company's current hourly rate.8.10 Where circumstances outside the Company's control require changes to the agreed design, layout or installation method on the event date, the Company will use reasonable endeavours to provide a suitable alternative solution. 9. Collection of Hire Equipment9.1 Hire equipment will be collected on the agreed date and within the agreed collection window unless otherwise arranged.9.2 The Client must ensure that all hired items are accessible for collection. 9.3 If collection cannot take place because equipment is inaccessible, unavailable or has been moved without notification, an additional collection charge may apply.9.4 Where additional journeys are required to recover hire items, Shell Belles Balloons reserves the right to charge reasonable travel and labour costs in addition to any continuing hire charges.10. Client Responsibilities10.1 The Client accepts responsibility for all balloon décor supplied by Shell Belles Balloons from delivery or collection until collection (where applicable). 10.2 Where balloons or décor are collected by the Client, responsibility for their condition and safe transportation passes immediately upon collection.10.3 The Client must not move, dismantle, alter or misuse installations unless instructed by Shell Belles Balloons.10.4 The Client shall ensure that guests, venue staff and contractors do not interfere with or damage the décor.10.5 Shell Belles Balloons accepts no responsibility for damage caused after installation by venue staff, guests, members of the public, weather or misuse.10.6 Any urgent issues relating to installations should be reported immediately by contacting Shell Belles Balloons using the contact details provided on the booking confirmation, so that the Company has the opportunity to assess and address the issue where possible. 10.7 The Client is responsible for ensuring that the venue permits the planned décor installation and that all necessary permissions, licences or approvals have been obtained before the event. Shell Belles Balloons accepts no responsibility for restrictions imposed by the venue, including limitations on fixings, access, installation times or removal requirements.11. Outdoor Installations11.1 Outdoor balloon décor is supplied entirely at the Client's risk due to weather, temperature, wind and environmental conditions beyond the Company's control. 11.2 If adverse weather is forecast, Shell Belles Balloons reserves the right to recommend moving the installation indoors or delaying installation where possible.11.3 Latex balloons exposed to sunlight and weather will naturally oxidise, causing a dull or velvety appearance. Balloons may also deflate or burst more quickly outdoors. This is normal and is not considered a fault.11.4 Once installed outdoors, Shell Belles Balloons cannot guarantee the lifespan or appearance of the décor.12. Balloon Safety, Care and Product Information Balloon Safety12.1 Latex balloons can be enjoyed safely when handled responsibly. Broken or uninflated balloons and ribbons can present a choking or suffocation hazard and should be disposed of immediately.12.2 Children must be supervised by a responsible adult at all times when balloons are present. Balloons should never be given to children under the age of three (3). 12.3 Latex balloons supplied by Shell Belles Balloons are manufactured from natural rubber latex and are biodegradable. However, balloons should never be intentionally released outdoors. All balloons, ribbons and packaging should be disposed of responsibly.12.4 Some individuals may suffer from latex allergies which, although uncommon, can in rare circumstances cause serious allergic reactions. Clients should notify Shell Belles Balloons before booking if latex allergies are known so that suitable alternatives can be discussed.Helium Safety12.5 Helium is an inert, colourless and odourless gas used to inflate floating balloons.12.6 Helium must never be inhaled from balloons or helium cylinders. Inhaling helium deprives the body of oxygen and may cause dizziness, nausea, unconsciousness, asphyxiation and, in severe cases, death.12.7 The Client accepts responsibility for ensuring that no person inhales helium from any balloon supplied by Shell Belles Balloons.Balloon Care12.8 Once balloons or décor have been delivered or collected in good condition, responsibility for their care passes to the Client.12.9 If the Client believes a balloon has failed prematurely, Shell Belles Balloons should be notified as soon as reasonably possible so that the issue can be assessed.12.10 Helium balloons are highly sensitive to temperature changes. Heat causes balloons to expand and may result in bursting, whilst cold temperatures cause balloons to contract and appear deflated. Balloons should be kept indoors at normal room temperature and away from radiators, fireplaces, heaters, direct sunlight, air conditioning units, open windows and draughts.12.11 Vinyl decals and personalised balloons may naturally develop slight bubbling or wrinkling over time as the balloon slowly shrinks. This is a normal characteristic of balloons and is not considered a fault.12.12 Balloon lifespan varies depending on environmental conditions including temperature, humidity, transportation, handling and exposure to sunlight. Any lifespan estimates provided are guidance only and are not guaranteed. 12.13 Shell Belles Balloons accepts no liability for natural deterioration, oxidation, deflation or bursting once balloons have been delivered or collected in good condition. 12.14 By accepting delivery or collecting balloons, the Client confirms that they have read and understood these safety and care instructions and accepts responsibility for the balloons once they are in their possession.13. Substitution13.1 Shell Belles Balloons reserves the right to appoint another suitably qualified balloon artist or decorator to fulfil the booking if circumstances require.13.2 If, despite reasonable efforts, no suitable replacement can be found, the Company's maximum liability shall be limited to a full refund of monies paid.14. Force Majeure14.1 Shell Belles Balloons shall not be liable for any failure or delay in performing its obligations where such failure results from events beyond its reasonable control, including but not limited to:severe weather;flooding;fire;acts of God;strikes;road closures;transport disruption;pandemics;government restrictions; orsupplier failure.14.2 Where possible, every reasonable effort will be made to rearrange the booking. If this is not possible, liability shall be limited to the amount paid by the Client.15. Liability15.1 Shell Belles Balloons will exercise reasonable care and skill in providing its services.15.2 Subject to clause 15.3, the Company's total liability arising from any claim in connection with the Contract shall not exceed the total fees paid under the Contract. 15.3 Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or any liability which cannot legally be excluded.15.4 The Client is responsible for obtaining any permissions required by the venue for the installation of décor.15.5 The Client acknowledges that balloon décor may require the use of adhesives, hooks, clips, fishing line, tape or other fixing methods. Shell Belles Balloons will take reasonable care when installing décor but cannot guarantee that surfaces, paintwork, wallpaper, ceilings, fixtures or other venue property will remain unaffected. The Company shall not be responsible for damage caused by unsuitable surfaces, pre-existing defects, poor-quality paint, wallpaper failure, venue restrictions or requirements not disclosed before booking. 15.6 Where Shell Belles Balloons is requested to install décor onto equipment, structures or fixtures supplied by the Client or venue, installation is carried out entirely at the Client's risk unless damage is caused by the Company's negligence.15.7 Nothing in these Terms affects the Client's statutory rights under the Consumer Rights Act 2015.15.8 The Company shall not be liable for indirect or consequential losses, loss of profits, loss of business, loss of opportunity or disappointment arising from the provision of services, except where such liability cannot legally be excluded. 16. Bespoke & Personalised Orders16.1 Personalised balloons, custom vinyl, printed items and bespoke décor are made specifically for the Client and cannot be cancelled, exchanged or refunded once production has commenced.16.2 The Client is responsible for checking all names, dates, spellings, colours and design details before approving artwork or confirming an order.16.3 Shell Belles Balloons cannot accept responsibility for errors approved by the Client before production.16.4 Where digital artwork, proofs or design mock-ups are supplied, the Client is responsible for carefully checking all names, spellings, dates, colours, wording and layout before approval. Once approved, no responsibility can be accepted for errors subsequently discovered by the Client.16.5 Where a design proposal, colour palette, mock-up or inspiration image is provided, the Client acknowledges that the final installation may vary slightly due to product availability, venue restrictions, balloon characteristics and practical installation requirements. 17. Colour & Product Variation17.1 Balloon colours, printed designs and accessories may vary slightly from photographs, digital mock-ups, previous orders or manufacturer images due to manufacturing tolerances, lighting and screen displays. 17.2 Balloon manufacturers may discontinue or alter colours without notice. 17.3 Shell Belles Balloons will always use reasonable endeavours to match the agreed colour palette and design as closely as possible. Such minor variations shall not constitute a defect or breach of contract.18. Photographs18.1 Unless the Client notifies Shell Belles Balloons in writing before the event, the Client grants permission for photographs of the décor and installations to be taken and used for marketing, advertising, website, portfolio and social media purposes.18.2 No personal information will be published without consent.18.3 The Company will not intentionally publish photographs that identify children without appropriate consent. 19. Intellectual Property19.1 All designs, concepts, styling proposals, photographs, artwork, digital mock-ups, balloon arrangements and bespoke creations produced by Shell Belles Balloons remain the intellectual property of the Company unless otherwise agreed in writing.19.2 The Client may not reproduce, copy, alter, sell or commercially use any designs, photographs or artwork created by Shell Belles Balloons without prior written permission. Nothing in these Terms transfers ownership of any intellectual property belonging to Shell Belles Balloons. 19.3 Where the Client supplies logos, images or artwork for personalised items, the Client confirms they have permission to use such material. Shell Belles Balloons accepts no liability for any copyright or trademark infringement arising from materials supplied by the Client.20. Privacy (GDPR)20.1 Shell Belles Balloons processes personal information solely for the purposes of administering bookings, fulfilling contracts and complying with legal obligations.20.2 Shell Belles Balloons will:collect only the personal information necessary for your booking;not share personal information except where necessary to provide the service, where authorised by the Client, where required by law, or where permitted under applicable data protection legislation;not use your information for unrelated marketing without your consent;retain your personal information only for as long as necessary; andprocess all personal information in accordance with the UK GDPR and the Data Protection Act 2018. The Company may retain booking records, invoices and correspondence for as long as required for legal, accounting and insurance purposes. 21. Reviews21.1 Customer feedback helps support our small business.21.2 We may send one follow-up email or message inviting you to leave a review. If you would prefer not to receive this invitation, please let us know when confirming your booking. 22. Right to Refuse Service22.1 Shell Belles Balloons reserves the right to refuse, suspend or terminate installation where:the working environment is considered unsafe;abusive, threatening, discriminatory or inappropriate behaviour is directed towards staff;venue access is materially different from that agreed;the installation would breach health and safety legislation or venue regulations;payment has not been received in accordance with these Terms; orstaff are instructed to carry out work that is unsafe or outside the agreed scope of the booking.22.2 Where installation is refused or terminated for any of the above reasons, Shell Belles Balloons may retain any monies paid to cover work completed, time reserved, materials purchased and other reasonable costs incurred.23. Non-Waiver23.1 If Shell Belles Balloons chooses not to enforce any provision of these Terms and Conditions on one occasion, this shall not affect its right to enforce that provision or any other provision at a later date.24. Complaints24.1 Any concerns regarding products or services supplied by Shell Belles Balloons should be reported as soon as reasonably possible and, where possible, within 48 hours of delivery, installation or collection.24.2 The Company will investigate complaints fairly and respond within a reasonable timeframe.24.3 Nothing in these Terms affects the Client's statutory rights.25. Governing Law25.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.25.2 Any dispute arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.